Seth’s Blog: The reason the customer is always right…

If you insist that they are wrong, they stop being your customer* (if given half a chance).

People spend their time and attention and money in places that make them feel valued.

*There’s nothing wrong with asking customers who are wrong to leave. Just be sure you do it on purpose.

via Seth’s Blog: The reason the customer is always right….

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About Bob Warfield

Here's my bio: http://www.smoothspan.com/management.html
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