Seth’s Blog: How to downgrade

Sometimes, your organization will be tempted (or forced) to offer some of your customers less than they’ve received in the past. Perhaps you need to close a local store so you can afford to open a better one a few miles away. Or reroute a bus line to serve more customers, while inconveniencing a few. Or maybe you want to replace a perfectly good free mapping application with a new, defective one so you can score points against your hometown rival in your bid for mobile domination.

via Seth’s Blog: How to downgrade.

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About Bob Warfield

Here's my bio: http://www.smoothspan.com/management.html
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