In theory, the “tricks” to delivering awesome customer service are pretty straightforward:
Seems pretty easy, right? Just develop these three skills, and you’ll be set. Sure, you can tune these by mastering the “thank you,” or by understanding how things like tone and word choice make a difference in support.
But in practice, delighting customers isn’t so straightforward — what actually works doesn’t always reflect what most of us would assume.
There are quite a few counterintuitive truths that can make or break how your customers feel about your service. Below are five surprising data points on what people really expect out of “good” customer service.