Three things you MUST know about the psychology of complaining – Schaefer Marketing Solutions: We Help Businesses {grow}

It finally happened. Something went wrong, the customer is unhappy, and she is complaining. Loudly. Publicly. And she is adamant it is your fault.

There are three things that you need to know about the psychology of complaining to help you handle this problem better.

via Three things you MUST know about the psychology of complaining – Schaefer Marketing Solutions: We Help Businesses {grow}.

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About Bob Warfield

Here's my bio: http://www.smoothspan.com/management.html
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