How to Respond to a Social Media Crisis in 5 Steps | AudienceBloom

No matter how careful you are, there’s always the chance that you’ll run into a major social media catastrophe. Maybe you posted something in jest that offended the wrong crowd. Maybe you accidentally sent a reply that was meant to be a direct message. Maybe something happened with your product or software, and your social feeds are blowing up with angry responses from other online users. In any case, your social reputation is in serious jeopardy and you have a limited amount of time to try and mitigate those losses. If you find yourself in the midst of a social media crisis, don’t panic. Instead, focus on completing these five steps:

Source: How to Respond to a Social Media Crisis in 5 Steps | AudienceBloom

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About Bob Warfield

Here's my bio: http://www.smoothspan.com/management.html
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